Callnovo-Providing Global Call Center Services

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How quickly can I get started?

Are there any contracts?
No. You subscribe to our service month to month and can cancel any time, without penalties or cancellation fees.

Is there a setup fee to open an account?
No.

What’s included with each account?

Virtual Extensions Numbers
       •For each user and department
       •Voicemail
       •Answering rules/call forwarding
       •Internet fax
Phone service (VoIP line)
      •Every person that needs to
      • make calls needs a line
smart Phone Numbers
     • Company numbers
              •Local or Toll-free main number
              •Local or Toll-free internet fax number
     • Each line includes a local number (DID) at no cost
     • Each number can be used for both voice and fax
     • Add phone numbers any time

Do I need any special equipment?
It depends. If you just use it as virtual PBX, then no special equipment is needed. It simply works with your existing phone service, regardless of what that is. However, if ……

Can I upgrade service plans at any time?
Yes. You can switch service levels at any time by contacting client support. Any existing payments will be prorated.

Do you replace my phone system?
No. Our service is designed to work in conjunction with your current phone service. We don't provide dial tone. We only service the incoming calls from your Freedom800® number. Your everyday outgoing calls will remain with your current local, long distance and/or cell provider.

Can it be used for voicemail only?
Yes. If you choose not to use call forwarding, all incoming calls will go directly to voicemail. If you'd like to use Freedom800® as voicemail for your existing service, have your local phone company forward to your Freedom800® number after a certain number of rings or when busy.

Do I have to record the greetings on my system?
Yes. You'll want to customize your main greeting and individual mailbox recordings, which are specific to your business. You can record greetings over the phone or upload them from your computer. We also offer professional voice talent services if you want a more polished sound.

International:(+1) 416-479-0416
Email:info@callnovo.com
North America TollFree:1866-920-9072