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Established in 2004 in Canada, we are a professional Call Center with offshore China/India operations and US/Canada Management.
Established in 2004 in Canada , we are a professional Call Center with offshore operations in China and India . We speak English, Chinese Mandarin, Chinese Cantonese, Hindi and all other Indian dialects . Featured with China Offshore Call Center service, we are one of the very few Call Centers in China conducting overseas company offshore outsourcing!
We have subsequently grown to communicate on behalf of our international client base to B2B and B2C markets in countries worldwide. We have clients in North America, Asia, Australia and Europe .
As experts in our field we resolve time-consuming, labor intensive and technical demands of modern contact management and are geared to respond quickly to your needs.
By outsourcing customer-focused activity to Callnovo, our clients', both large and small benefit from our company philosophy.
We work hard to develop and maximize our clients' customer relationships.
At Callnovo our staffs are trained to see themselves as an extension of your organization. Client consultation and collaborative planning is always an essential part of any program and we place great emphasis on providing you with detailed and accurate reporting. |
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Our call centers in China and India are operational on a 24/7 basis to guarantee
service availability. |
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We know PEOPLE is the key point to our success. We give employees the most competitive salary package. |
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For every 8 CSR's, we assign a supervisor who also works as a Quality Controller to ensure quality. |
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We value clients' confidentiality and security in all processes. |
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Callnovo Vision, Mission, Objective &Goals
Our Mission: Your Business->We Understand->We Care->We Deliver
Our Vision: Callnovo seeks to be a world wide brand capable of multi-lingual offshore call center Operations. We strive to provide all clients with high-standards of services while offering them at low costs.
Our Objective: To enhance Customer-Support and Customer Centric Operations, execute Performance and Processes strategically to achieve the end result of Our Clients and their Customers beyond expectations
Our Goals:
- To provide 10+ different languages voice and non-voice call center services before 2010;
- To be a call center with total 500 employees globally before 2012;
- To hire and train the best employees and be the best local employer;
- To make all clients, small or big, happy and smile
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| We provide clients with cost-effective off-shore call center services. We operate 2 call
centers in China and India with over 90 seats. |
| Our call center in China is a dedicated Chinese Language Call Center located in Hunan,
China with 30 seats working for overseas clients. |
| 24/7 and 90 seats facility and experienced agents offer you Customer Service, Technical
Support, Telemarketing, Appointment Setting
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| etc.callcenter services. |
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General Inquiry: info@callnovo.com |
| North America Toll Free: 1-888-580-5836 |
| International (Toronto Office): (+1) 416-479-0416
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Fax: 1-866-300-2078 |
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Address: Unit 1920-2627 McCowan Rd. Toronto, ON, Canada |
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