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Home >> Success Stories
Enterprise
Case Study: Fortune
500 Company in Chemicals and Fuels Industry (LyondellBasell)
Client Employees: 5,000
Callnovo Services Used: B2B, English, Chinese Mandarin and Cantonese,
Urdu, Hindi, Outbound, Data Mining
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Callnovo's English, Chinese, Hindi, Punjabi B2B Teams works for a Fortune 500 company from Europe(LyondellBasell) to help client qualifying B2B leads in South Asia and Mainland China. Client can provide leads to us but not enough. Callnovo uses in-house Data Services Team to dig more leads with local languages for client. In the mean time, Callnovo arranges a total of 12 B2B outbound agents to make outbound calls in different time zone in South Asia and China. |
| Client can check voice recordings daily immediately. Every one week, Callnovo provides full report to client by ftp. Client use the qualified leads to conduct Email campaign and further road show and event invitation. Client is happy with Callnovo's services and final results. |
Case Study:
B2B E-Commerce (Alibaba.com)
Client Employees: 13,000
Callnovo Services Used: B2B, English, French, Chinese Mandarin and
Cantonese, Urdu, Hindi, Outbound, Customer Service, Data Mining,
Email Support
| Callnovo's English, French, Chinese Mandarin and Cantonese, Hindi, Punjabi B2B Teams works for the B2B E-Commerce company from Hong Kong(Alibaba.com) to help client qualifying B2B leads globally. Callnovo also does the customer service and email support for the client. Client is very happy with Callnovo's multi-lingual capability, quick response and smart solutions. |
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Enterprise Case Study:
B2C Media and Entertainment (KyLinTV)
Client Employees: 300
Callnovo Services Used: B2C, Chinese Mandarin and Cantonese, Outbound,
Inbound, Technical Support, Live Web Chat, Email Support
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Callnovo's Chinese Mandarin and Cantonese B2C team works for KyLinTV from early 2006. Client, KyLinTV, is North America's largest Chinese IPTV service provider. Callnovo helps client generate new IPTV subscription orders by using Callnovo's China-Based Call Center. Callnovo's China-based agents talks with North American Chinese IPTV subscribers by making outbound calls and taking inbound calls. |
| Callnovo also use web live chat and email support in the process. Callnovo's excellent performance (No.1 producer) in KyLinTV has been highly appreciated and awarded for consecutive 3 years. |
Case Study: Software (Technomedia)
Callnovo Services Used: English, Chinese Mandarin and Cantonese, Emergency Support
| Technomedia is a Montreal-based Canadian software solution provider. Technomedia promise its software clients of 2 hours response time on emergency support service in Asia . Callnovo's China help desk team works for Technomedia to monitor the servers, emergency email and incoming calls. In case of any emergency happened, Callnovo will take actions accordingly. Client is very happy with the low cost all inclusive solution from Callnovo. |
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Case Study: Real Estate (Central Equity Group)
Callnovo Services Used: B2B Survey, B2B appointment setting, English, Chinese Mandarin
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Central Equity Group is one of the Melbourne's most respected property developers and managers. It has completed $3 billion worthy of inner city homes and apartments during the past 2 decades. Central Equity Group recently began to target China investors from 2008.
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| Callnovo uses its Mandarin outbound team to assists Central Equity to generate leads (potential investors) living in Mainland China who want to buy real estates in Australia as investment. Once leads are generated in each city, Central Equity Group's China sales team then accordingly setup group presentation event in each city to introduce the investment program. |
SMB
Case Study: Accountants
Client Employees: 10
Call Answering Callnovo Services Used: Switchboard
| Call Answering Callnovo manages calls for all staff throughout the day, acting as a remote switchboard and transferring calls to the relevant person's number. The senior partner spends most of the time out of the office. In this case, Call Answering Callnovo takes the calls and immediately contacts the partner by mobile phone. The partner can then decide whether to accept the call or have a message taken. Messages are sent by SMS and daily records forwarded via email. Call Answering Callnovo manages calls on a 24 hour basis during |
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| weekdays, providing cover during lunch, when calls are transferred to the accountants' mobile phones. Call Answering Callnovo has been in the field for 4 years, guaranteeing that all calls are answered promptly and professionally, as specified by the company, using an agreed set of details. The accountants calculated that their ROI on a receptionist was low seeing as they very rarely have visitors and that for the fraction of the cost Call Answering Callnovo could manage all their front end calls. Additionally, Call Answering Callnovo allows their staff to focus efforts on fee earning activity, improves the client relationship and thereby increases profits. |
Case Study: Law Firm
Client Employees: 20
Call Answering Callnovo Services Used: Overflow Calls, Switchboard, Off-Hours, Holiday and Sick Cover.
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The firm has a number of partners and a fully functioning office with a receptionist, who is also the office administrator. Call Answering Callnovo acts as a virtual assistant to the receptionist when she is away from her desk. This enables the law firm to fully utilize the receptionist for typing, filing and binding so that she is not tied to the desk.
Calls are automatically diverted after five rings to Call Answering Callnovo as there are no additional telephone lines. Therefore, even when the receptionist is busy, at lunch, on holiday or ill, calls are never missed, clients never get an answer phone message, even at night, and the professional profile of the company is enhanced. |
Case Study: Estate Agents
Client Employees: 50
Call Answering Callnovo Used: Property Receptionist/ Switchboard.
The company invests a lot of money on a wide variety of media advertising, including the Internet and direct mail. Advertisements are published on the weekend and Mondays. Call Answering Callnovo 's remit is to manage and direct all calls in response to published adverts depending on whether the caller is a landlord, tenant, buyer or seller.
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Call Answering Callnovo 's property receptionist will determine whether the caller is interested in rental or purchase, the size and type of property required, the budget and other information. These details are then entered in to the database and the caller informed that a consultant will get in touch within a specified time. This information is then quickly emailed to the relevant department.
The company's experience is that a large number of enquiries regarding rental properties are purely speculative. The Call Answering Callnovo receptionist screens these calls, identifying the genuine enquiries from the time wasters, thereby saving a great deal of time and frustration for the agents.
In this organization a number of branches use a single reception number handled by Call Answering Callnovo . This alone has saved over $40,000/year in receptionist costs. |
Case Study: Driving Instructor
Client Employees: One Employee
Call Answering Callnovo Services Used: Personal Assistant Services, Off-Hours.
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Due to the nature of the job our client was unable to take calls during the day as she was teaching. Call Answering Callnovo acts as a receptionist; booking and scheduling lessons and supplying pricing and other information to callers.
This releases her time to earn more income and minimizes unprofitable gaps in the schedule whilst maintaining a steady and increased flow of future booking. Call Answering Callnovo buys her peace of mind and is achieved at a cost far lower than employing someone on a permanent basis; a cost that the business would not, in any case, support. |
Case Study: IT
Client Employees: 6
Call Answering Callnovo Services Used: Helpdesk
| Call Answering Callnovo manages all calls for the technical support department of this company; directing calls depending on the type of IT issue the caller is facing and whether or not they need urgent attention. The IT Helpdesk logs the callers information and the caller is informed that a consultant will be in touch within a specified time. This information is then immediately sent to the consultant. The Call Answering Callnovo Helpdesk filters all calls by identifying those callers whose needs are a priority, thereby enabling the IT consultant to prioritize their workload more effectively. |
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Case Study: Online Food Ordering (118Menu)
Callnovo Services Used: Customer Service, English
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118Menu is a UK-based online food ordering company. UK Customers orders food like Pizza, Coke, and chicken wing on the web. Callnovo agents monitor the website 24X7. Whenever an order comes, agent will call the specific restaurant immediately in 30 seconds and asks the restaurant to prepare the food. When customer arrives at the restaurant, the delicious food is ready. |
Case Study: Insurance Agency (Keystone Brokerage & Consulting)
Callnovo Services Used: B2B Appointment Setting, Chinese Mandarin
| As a US-based Insurance Brokerage and Consulting company, Keystone Brokerage & Consulting is one of the most professional insurance agencies in San Mateo, California. Keystone Brokerage & Consulting is recently actively exploring US Chinese employers market and is promoting employee benefits program to small businesses with 4-8 employees. |
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| Callnovo's China team makes outbound calls to thousands of Chinese American businesses across US and makes appointments. Keystone Benefits then send professional consultant to meet the prospects to discuss the employee benefit plan. Callnovo generates lots valuable prospects for Keystone Benefits every month. |
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