|
Home >> Services >> FAQ
| Why does Callnovo offer services from China and India, and what advantages does this offer for us? |
North America Standard - We are a Canada based company. We developed and gained our Call Center operation experiences in Toronto, Canada from 2002. In 2004, we began to ride the international outsourcing trend and move our operations to China and India.
Chinese and Indian Off-Shore Cost - Save up to 70% on your payroll.
One-Stop Solution
You don't need to deal with some many call centers just because we can offer you all call center services with multi-language capability-English, French, Chinese Mandarin, Chinese Cantonese, Hindi, Punjabi. and more... |
Affordability
Most importantly, we provide you a Big Business Solution at a Small Business Price at no obligation. Our price offered to you is ALL INCLUSIVE, which means you don't need to worry about any fee from man power, rental, utility, telecom, management overhead etc. |
Lower Turnover Rate
We offer our China and India employees the best local salary, bonus and benefit package; we also constantly give employees premium training and promotion opportunities. Most qualified employees stay with us for good. No wonder many of our clients stay with us for good. |
Excellent English, French, Chinese, Indian Languages
Our new agents go through 2 weeks accent training. 75% agents have been working in the company for more than 3 years. Voice samples and test calls are available upon request.
High Quality VoIP connections - We have State-of-the-Art Asterisk Platform. Regardless of inbound or outbound, voice quality is just so good you'll think we're just in your neighborhood. |
Scalability
We can escalate your project very easily with our management and technology expertise. Usually 5 business days is enough to do a regular escalation. If you require escalation of more than 15 new agents, we just need 3 weeks. |
Flexibility
No matter which field or industry you are in, we customize programs to suit your needs. You get to take control, select the agents you want to work on your campaign, do mock calls and approve them before they go live. We guarantee you 100% satisfaction. |
Local Agreements
We are a Canada Toronto company, and all of our agreements are done according to Canada law.
|
|
Which regions and languages does Callnovo support?
| We are able to offer a global service at 24X7. The number of languages that we offer is continuously expanding; at this moment, we support more than 6 different languages: English, French, Chinese Mandarin, Chinese Cantonese, Hindi, Punjabi and all other Indian languages. |
Where is Callnovo located?
| Callnovo's headquarter is based in Toronto, Canada. Our 24/7 contact center is located in the Yueyang, Hunan, China and Chennai, India. |
What does Callnovo charge for the services?
| First and foremost, we want to bring results to you. So Callnovo adapts every proposal to the exact needs and requirements of every company. Our pricing is very transparent, hourly rates are roughly US$4-US$6/hour per representative ALL INCLUSIVE. You can also check our pricing model details at: www.callnovo.com/pricing.htm . Simply fill out our Quote Form, and we will be contacting you shortly to discuss all details of the service that you require. |
We are starting up a company (or have recently started) and we are in need of call center services. Can Callnovo provide a solution for our company?
| Callnovo works with companies of different sizes, ranging from start-ups to established multinationals. For each of these companies we can offer different operational and commercial structures. For smaller companies or start-ups, we can offer a very interesting basic offering, which covers call and e-mail support in with industry average service levels. For more information about this or any other sales enquiries, fill out the contact form and we will be contacting you shortly. Simply fill out our Quote Form, and we will be contacting you shortly to discuss all details of the service that you require. |
I'm interested in working at Callnovo in China or India. Where can I find more information about this?
| You can contact our HR department at hr@callnovo.com; they can answer all your questions and discuss the possibilities that we can offer you. |
|
|
