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Home >> Features >> China Offshore Call center
Overseas Chinese residents are everywhere across the whole world nowadays. In some countries, like Canada, Malaysia and Singapore, Chinese is the most popular ethnic language in the country; In US, there are 3.6 million Chinese people living there; In Canada, there are 1.2 million Chinese people living there. Accordingly, Chinese community market is very important to your business. In Canada and US, most banks, air companies, telecom companies have Chinese language services and they provide Chinese brochures, Chinese ATM, Chinese website, 1-800 Chinese hotline customer service etc.
If you currently have or you are planning a Chinese Language Call Center, why not considering China Offshore Call Center with Callnovo? Nowadays Telecom technology helps us achieve this capability. With 4 years China Offshore Call Center experience, Callnovo can speak Chinese on behalf of you to all your existing or prospective Chinese Customers. We conduct this work using our Well-trained native speakers sitting in China. We speak Mandarin and Cantonese. You cut your cost while we provide you with consistent professional quality service.
As a Call Center company with many years of experience in the Canada, US, Australia, Europe, Asia and other overseas marketplace, Callnovo has assisted many companies worldwide to conduct B2B and B2C call center campaign.
No matter you company is located in North America, Europe, Australia, South East Asia or Domestic China, as long as you have Chinese speaking customer. You can outsource your contact center process to us:
Outbound Call Center Services
Telesales-Telemarketing, Cross sells and Upsells
Callnovo telemarketing service is a money generator for your business or organization. Cross selling is the practice of suggesting related products or services to your customer who is making a purchase. Upselling is a sales technique whereby your customers are persuaded (at the point of sale) to add to their order an item they did not originally intend to purchase, or to order an upgrade.
Cross selling and upselling can drastically increase the revenues of a business.
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Lead Generation / Completion
Lead Generation refers to the creation or generation of prospective consumer interest or inquiry into your products or services. It is associated with a marketing activity targeted at generating sales opportunities for your company's sales force.
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Appointment Setting
An extremely effective marketing tool for mortgage brokers, financial planners, insurance agents, contractors, and service oriented businesses. |
Surveys
A tool utilized by social scientists, marketing researchers, pollsters, and statisticians, surveys establish the numbers and proportions involving your products, and measures public opinion on new products or services. |
Market Research
The process of systematically gathering, recording and analyzing data about your customers, your competitors and your product's niche. Market research is essential for creating most business plans, launching new products and services, fine tuning existing ones, expanding into new markets, etc.
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1-800 Inbound Call Center Services
Callnovo's inbound B2B or B2C call center representatives undergo intensive training to prepare them for undertaking the following inbound services:
Customer Services
An integral part of a company's value proposition, these involve activities that enhance your customer's level of satisfaction, with the aim of going beyond their expectations.
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Order-taking
Order taking call center services let you maximize your resources by allowing customers to call a number to speak to a live person and ask questions. Our agents are well trained for handling such calls, taking orders and can additionally even upsell or cross-sell in the process.
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Sales and upsells
Our agents are trained to market and sell additional products and services with higher value levels than those currently being purchased or subscribed to by the customer.
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Lead Generation
This involves gathering data on prospective consumer interest in your products or services. This data can then be applied by your company's sales force as a means of generating sales opportunities. |
Technical Support
Services for assisting your customers in solving specific problems associated with a particular product. |
Help Desk Services
An information and assistance resource that answers common inquiries about your products or services. |
Appointment Setting
An extremely effective marketing tool for mortgage brokers, financial planners, insurance agents, contractors, and service oriented businesses. |
Surveys
A tool utilized by social scientists, marketing researchers, pollsters, and statisticians, surveys establish the numbers and proportions involving your products, and measures public opinion on new products or services. |
Market Research
The process of systematically gathering, recording and analyzing data about your customers, your competitors and your product's niche. Market research is essential for creating most business plans, launching new products and services, fine tuning existing ones, expanding into new markets, etc. |
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