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F.A.Q


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Callnovo provides a comprehensive and best-in-class suite of value-based management expertise. Some of the services we offer are:






Inbound Outbound
24X7 B2B and B2C
Customer Service
Technical Support
Telesales
Leads Qualification ..
Appointment Setting
Help Desk..
Details…
 E-mail Trouble ..
E-mail Inquiry
Email Order Taking
Email Subscription
Email Managemen
Send and Receive ..
Email Customer ..
Details…
 E-Commerce Web Live ..
Web Live Customer..
Web Live Technical ..
Web Live Receptioni
Good for any SMB or ..
24X7 1-to-1 or 1-to-X..
“Canned” Text and ..
Details…
 Data Mining
Data Entry
Data Cleansing
Data Capture
Data Verification
Data Quality ..
Data Analysis
Details…

 

To effectively deliver excellent quality of support service we strongly believe in having the right processes in place.
Our support delivery processes heavily depends on the following parameters.
Knowledge Management
  Creating accurate & updated knowledge base is critical to successful services.
  • We start with analyzing customer queries and creating standard answers needed for all channels of support.
  • We regularly analyze & ensure that customers receives quick responses in warm style & tone.
  • We maintain an updated knowledgebases ensuring information provided to customers is always accurate and current.
    • Customer Analysis
      Constant interaction with customers always provides companies with useful insights into their buying patterns and behavior.
  • We track and compile customer feedbacks - both positive and negative, using various tracking tools.
  • A complete analysis of feedback is performed & presented on a periodic basis (weekly / monthly).
  • We ensure that our clients have all the information to better understand their position in the industry.
    • Guaranteed Performance
      We are committed to meeting your SLA within the first week of program launch.
  • We have best technology that enable seamless transfer of calls and enable high quality of customer contact.
  • QoS parameters like response time, hold time & agent occupancy are drafted in close conjunction with our clients.
  • We assess our performance against QoS and try to better them delivering customer satisfaction & business growth.
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    Copyright 2009-2012 VoiceTech Solution International, All Rights Reserved.
    Callnovo is the brand name for Global BPO Services under the company of VoiceTech Solution International.
    International:(+1) 416-479-0416
    Email:info@callnovo.com
    North America TollFree:1866-920-9072