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Home >> Services >> Voice Services
| Outbound Call Center Service |
Outbound Call Center services pertain to activities where agents place calls to potential customers with the intention of selling products or services to the individual.
Callnovo call centers offer the following B2B or B2C outbound services: |
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Telesales-Telemarketing, Cross sells and Upsells
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Callnovo telemarketing service is a money generator for your business or organization. Cross selling is the practice of suggesting related products or services to your customer who is making a purchase. Upselling is a sales technique whereby your customers are persuaded (at the point of sale) to add to their order an item they did not originally intend to purchase, or to order an upgrade.
Cross selling and upselling can drastically increase the revenues of a business. |
Lead Generation / Completion
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Lead Generation refers to the creation or generation of prospective consumer interest or inquiry into your products or services. It is associated with a marketing activity targeted at generating sales opportunities for your company's sales force. |
Appointment Setting
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An extremely effective marketing tool for mortgage brokers, financial planners, insurance agents, contractors, and service oriented businesses. |
Surveys
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A tool utilized by social scientists, marketing researchers, pollsters, and statisticians, surveys establish the numbers and proportions involving your products, and measures public opinion on new products or services. |
Market Research
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The process of systematically gathering, recording and analyzing data about your customers, your competitors and your product's niche. Market research is essential for creating most business plans, launching new products and services, fine tuning existing ones, expanding into new markets, etc. |
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| Inbound Call Center Services |
Inbound call center services deal with calls made by the consumer to obtain information, report a problem, or request for assistance. For inbound services, the subscriber typically provides a toll-free number, with an 800 or 888 prefix so that the caller does not incur a toll charge. These types of services are crucial to most major businesses, such as utility companies and mail-order catalog firms, but entail a great deal of maintenance and cost for the business. As such, outsourcing these tasks to call centers is a sound business approach.
Callnovo's inbound B2B or B2C call center representatives undergo intensive training to prepare them for undertaking the following inbound services: |
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Customer Services
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An integral part of a company's value proposition, these involve activities that enhance your customer's level of satisfaction, with the aim of going beyond their expectations. |
Order-taking
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Order taking call center services let you maximize your resources by allowing customers to call a number to speak to a live person and ask questions. Our agents are well trained for handling such calls, taking orders and can additionally even upsell or cross-sell in the process. |
Sales and upsells
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Our agents are trained to market and sell additional products and services with higher value levels than those currently being purchased or subscribed to by the customer. |
Lead Generation
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This involves gathering data on prospective consumer interest in your products or services. This data can then be applied by your company's sales force as a means of generating sales opportunities. |
Tech Support
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Services for assisting your customers in solving specific problems associated with a particular product. |
Help Desk Services
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An information and assistance resource that answers common inquiries about your products or services. |
Appointment Setting
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An extremely effective marketing tool for mortgage brokers, financial planners, insurance agents, contractors, and service oriented businesses. |
Surveys
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A tool utilized by social scientists, marketing researchers, pollsters, and statisticians, surveys establish the numbers and proportions involving your products, and measures public opinion on new products or services. |
Market Research
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The process of systematically gathering, recording and analyzing data about your customers, your competitors and your product's niche. Market research is essential for creating most business plans, launching new products and services, fine tuning existing ones, expanding into new markets, etc. |
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