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Latest from the field
June 19, 2023
KPI (Key Performance Indicators) for Live Web Chat: Their Metrics and the Importance of Customer Service Outsourcing
Explore the importance of live web chat key performance indicators (KPIs) and how they improve customer service quality, customer acquisition, and retention. Discover how Callnovo’s multilingual outsourcing solutions and advanced CRM platform optimize live chat support and ensure exceptional customer experiences.
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June 19, 2023
Shopee Thailand and Lazada Thailand: Behind Each eCommerce Platform’s Sales Success, Callnovo is Ready to Help Cross-border eCommerce Sellers with Exceptional Localized Customer Service in the Thai Language
Behind Shopee Thailand's and Lazada Thailand's augmented website traffic despite the COVID-19 pandemic, cross-border eCommerce sellers have an unprecedented opportunity to increase their eCommerce sales success by adhering to each ePlatform's standards of service; Callnovo's localized customer service in the Thai language can help global e-Commerce sellers.
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June 19, 2023
Lazada Vietnam: Behind Lazada’s eCommerce Market Success, Callnovo is Ready to Help Global eCommerce Sellers with Exceptional Localized Customer Service in the Vietnamese Language
Behind Lazada Vietnam's success within the eCommerce market, Callnovo is ready to help cross-border eCommerce sellers who are either looking to integrate into the Vietnamese eCommerce market or have already started selling in Vietnam via the Lazada Marketplace to connect with Vietnamese consumers in order to build trust with them and then increase their customer acquisition and brand loyalty, bringing strong eCommerce sales success.
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June 19, 2023
Four Major Limitations and Solutions for After-Sales Customer Service for Cross-Border E-Commerce Independent Sellers in 2020
Independent cross-border e-commerce sellers have entered and maintained steady growth after 2-3 years of operation.
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June 19, 2023
Mandarin Customer Service Representative
Engage Mandarin-speaking customers with ease. Callnovo’s expert Mandarin customer service representatives offer unparalleled multilingual assistance.
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June 19, 2023
U.S. e-Commerce Market Penetration: Master e-Commerce Customer Engagement w/ Callnovo’s e-Commerce Customer Service Contact Center Solutions
For U.S.-penetrating eSellers, understanding the e-commerce customer service landscape and customer service expectations & preferences is extremely important.
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June 19, 2023
Metaverse CX: Callnovo’s Remote Customer Service Empowers US Real Estate Company, eXp Realty
Explore how Callnovo’s multilingual customer service empowers eXp Realty’s metaverse real estate operations. Discover innovative CX solutions enhancing virtual customer interactions, brand growth, and global expansion.
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June 19, 2023
Multilingual Call Center Services for Global Business Expansion (Part 1 of a Part-2 Series)
With multilingual call center services, your go global brand has the unprecedented opportunity to meet global customers' service expectations through native language-based pre-sales & after-sales support that breaks language barriers and secures seamless customer engagement experiences that make high-quality CX a reality. Check out Callnovo's part 1 of their 2-part series on omnilingual call center services for global expansion where you'll learn about localized language services - as well as what to consider when deciding on such services.
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